OnARoute FAQs
FAQ
How long does air shipping take with OnARoute?
air shipping takes 7-14 working days, excluding weekends and holidays. This timeline applies from the departure date in the USA to arrival in Kenya.
What are the shipping costs, and are there extra fees?
Our air shipping prices are all-inclusive, covering shipping, duties, and taxes. There are no hidden fees, and you do not deal with customs or additional clearance charges.
Do I need to handle customs clearance in Kenya?
No, OnARoute handles all customs clearance, duties, and taxes. You receive your package directly without having to deal with Kenyan customs.
How do I calculate shipping costs?
Our charges are based on actual or volumetric weight, whichever is higher. You can get an instant quote via WhatsApp, email, or their website.
Does OnARote offer package pickup services in the USA?
Yes! OnARoute provides pickup services in the USA if you need assistance collecting packages from a supplier or location.
How do I track my shipment?
You will receive a tracking number once your package is processed. Use this number on OnARoute’s website to monitor the status of your shipment.